Telephone Bookings Operator

We are in need of volunteer telephone booking operators to answer phones and book trips for our drivers to to provide transport for frail, elderly, disabled and vulnerable adults in Rutland. The trips could be to attend hospital, doctor, dentist and optician appointments, hospital visits and, on occasion, visits to friends and relatives. The time devoted need be only as much or as little as you wish. The extra resource will help us to meet a growing demand in our community. About Voluntary Action Rutland Voluntary Action Rutland operates an extensive voluntary transport scheme (a door-to-door service) for frail, elderly, disabled and vulnerable people in Rutland who have difficulty in travelling independently around the area covered by the Transport Scheme.

Skills

Friendly, cheerful and good telephone manner. Willing to learn a simple online computer bookings system to log drives correctly. Understanding and patient. Happy to work in a small, but very busy team - the phone rings a lot!

About Voluntary Action Rutland

Voluntary Action Rutland operates an extensive voluntary transport scheme (a door-to-door service) for frail, elderly, disabled and vulnerable people in Rutland who have difficulty in travelling independently around the area covered by the Transport Scheme.


Details

  • Accessibility
    Sadly, there is only stair access to the first floor where the Transport Office is located at OEP.
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 08/01/2024

End Date: 31/12/2029

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Weekday mornings 9am - 12pm Might be on a rota system.


Location

This opportunity has no specific location.


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