Authorised Representative

An Authorised Representative is a trained volunteer who makes observations and gathers the experiences and views of patients, consumers, carers and the wider public.

Main tasks and responsibilities:

Visit health and social care settings as part of the Healthwatch Rutland team to record the quality of care from the perspectives of patients and the public. This will include talking to patients, visitors and staff to gather views and experiences

Assist in the preparation of reports that detail the findings of visits and make recommendations for improvements

We do not ask for a regular time commitment from our volunteers, once trained it is up to you how much time you would like to give to the role.

Skills

- Interest in health and social care issues - Good observation and listening skills - Ability to talk to people from diverse backgrounds - Willingness to undertake training and develop knowledge/understanding as required - Understand and respect the need for confidentiality

About Healthwatch Rutland

Healthwatch is your health and social care champion. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care. There is a Healthwatch in every community in England. Here in Rutland, we facilitate opportunities for you to have a powerful voice about the health and social care services you use.
We also offer signposting so that you can find the NHS services you need.